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Providing Real Estate Concierge Services for All Your Homes


We advise our clients on prime residential properties, sales and acquisitions for their real estate portfolios, in the US, London and beyond; directing over one billion in real estate since 1998. With each client, Monarch achieves excellence through bespoke service, expert proficiency in interpreting their individual needs and incredible attention to details, creating an unparalleled experience and constantly raising the bar for luxury living. Whether you are looking for a home or an investment – Monarch can help!

monarch real estate concierge

What is a Real Estate Concierge?

 

Simply Put . . .

 

We’re Your Personal Shopper for Real Estate: We Identify In Advance the Best Properties for You

We Assess the Actual Carrying Cost BEFORE You Invest in Your Next Property

We Manage Your Properties ALL over the World for a Simple Retainer Fee

Plus take care of the Day-to-Day Management and Concierge Needs for You and Your Homes

 

Let Monarch be the Keeper of your Keys!

monarch real estate concierge

The wisdom of Winston Churchill,
“My tastes are simple — I am easily satisfied with the best.”

 

What our Clients say:

I had the pleasure of experiencing first-hand how Monarch Estates goes the extra mile.    Not only are they one of my favorite brokers, but I give them my stamp of approval when it comes to real estate concierge.
Barbara Corcoran, Real Estate Mogul, Business Consultant and
ABC’s 2014 Emmy Winning TV Show, “Shark Tank” Investor

We’ve worked with Monarch since 2006 and they have been there for us whenever we’ve called, even at a moment’s notice.
Brian and Amy France, NASCAR

My husband and I purchased a second home with the assistance of Monarch.  From beginning to end, they made the whole process go smoothly. They found a beautiful home for us and really took the time to understand our requirements.  We really felt they were looking out for our interests the entire way through.  They really want their clients to be satisfied.  We definitely would recommend Monarch!
Dr. Sam and Dr. Isabelle Pai, New York

Since year 2000, your professional staff has provided utmost luxury style real estate services to my family and our homes. We have been blessed to come across a company that provides outstanding concierge services that allowed my family more freedom to enjoy life without the constant worries of managing our estate.  Thank you!
Dr. Doug H. Barnes, Eyemart Express

Monarch has taken great care, with attention to detail, in the work they have done at our home. They can handle any emergency, with immediate response.  We confidently recommend Monarch for any estate.
Richard S. Ziman, Rexford Industrial


 

luxury real estate, international real estate, monarch estates and homes
Monarch has earned the IRES designation

There are less than 8000 Brokers worldwide who hold this designation.
This means that Monarch can assist you in luxury Real Estate transactions in all 50 States and in most Foreign countries.

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Why Monarch . . .

Don't you deserve the best? Does service matter to you? Are the little details important?

about monarch

Why we our Clients

At Monarch, our clients truly are our extended family.  We travel the world for our clients!  Handle the smallest task, like it is the most important!  We become so involved with all the aspects and details of our clients lives that it’s only natural that a relationship beyond Real Estate and client is formed.  We love it and wouldn’t have it any other way!

Why we the word “No”

We strive for excellence at Monarch; it’s one of our core values.  We know perfection is an illusion, but when our clients have a request, it’s our tenacious determination for the solution that gives rise to the answer.  In the end, our clients appreciate our resolve on their behalf!

What is Full Service?

At Monarch, it’s not only about the nuances involved in real estate transactions, it’s about truly knowing and understanding our client’s lifestyle at the core.  Going beyond the contract and taking care of the extraordinary with our concierge services.  Having the expertise to know when a property doesn’t work for our clients overall portfolio plan because our estate management services qualify the properties that make the most financial sense.  Our full service, comes full circle – before, during, after closings and beyond!  Beyond the paperwork, beyond the mechanics of the home, to the heart of what matters – Our Clients!

  • The quality of a person's life is in direct proportion to their commitment to Excellence . . .

    — Vince Lombardi —
  • Passion: we love what we do. We celebrate our uniqueness and independence for that is what creates our Monarch!

    — Laura Doughty, COO/Broker —
  • The difference between the impossible and the possible lies in a person's determination.

    — Tommy Lasorda —
  • It's tangilbe, it's solid, it's beautiful. It's artistic, from my standpoint, and I just love real estate.

    — Donald Trump —

Services


How can Monarch help you?

Let’s talk about your next Home

Monarch makes the saying, “home away from home” a Reality!

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The Monarch Team


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Meet our Team

Our services are distinctive and unique because we not only have the knowledge and expertise of luxury real estate transactions; we understand the details of the construction and management of our clients' properties and lifestyle needs. Our clients have come to trust our bespoke approach. We are there before, during and after each real estate acquisition and transfer.

monarch team, the monarch team, monarch real estate team, monarch real estate concierge team, monarch estate management team, monarch international real estate team, monarch excellence, monarch luxury real estate experts, luxury real estate, bespoke real estate, international real estate designation,

Dallas Short

Founder/Partner/CEO/Realtor

dallas short, luxury real estate
Dallas Short began managing luxury real estate for high-profile clientele in 1998 when he started Malibu Management Estate Services.  He earned a well-deserved reputation for his honest, reliable and detail-oriented service.

Prior to founding Malibu Management, Mr. Short was in the US Navy. Working with US Navy squadron and the National Science foundation in Antarctica, he received numerous awards and was honorably discharged in 1997. Having managed multiple projects Read more…

 

 

Laura Doughty

Co-Founder/Partner/COO/Broker

laura doughty, luxury real estate
Laura Doughty grew up in Kentucky with an interest in real estate early on; since age 13, she worked for her father’s real estate publishing company and throughout her high school and college years. She received a BS degree from Murray State University in Interior Design and Marketing.

From college, she worked for large corporations as a District Sales Manager then moved to Atlanta, GA and began working as a Realtor® with Harry Norman Realtors.  She traveled extensively matching up buyers and sellers, from development projects, large estates to starter homes. Laura has spent the last 25 years  Read more…

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Mary Umberger| On Real Estate| Chicago Tribune

"We take care of the client before, during and after."

“We take care of the client before, during and after.” Laura Doughty, above, who with Dallas Short, above, lead Monarch, combining a real estate brokerage with concierge services and estate management for multimillionaires

Anyone who has ever owned a house knows that maintaining one can be demanding.  Imagine what would be involved if you owned three houses. . . or six?

What if the water pipes were to freeze and burst at your Aspen ski hideaway while you’re hosting a dinner party at your Fifth Avenue co-op in New York? What if you arrived, jet-lagged and famished, at your Palm Beach manse and discovered that the refrigerator hadn’t been replenished in months?

Yes, it’s the burden of the rich: making sure that their multiple residences — from Manhattan to Malibu to Maui — are continually up and running and secure. Laura Doughty and Dallas Short have made a business niche of combining a real estate brokerage with “lifestyle concierge” services and estate management for multimillionaires who may be in residence a continent away. Their client list includes high-net-worth individuals in Chicago, Los Angeles, New York, San Francisco and elsewhere.  Wealth management is being redefined.

In an edited interview, Doughty and Short, who head Monarch Estates & Homes, explained the services they and their representatives take on — a far cry from the notion of traditional real estate, but the kinds of things that they said the uber-rich expect these days.

luxury real estate

Q: How did this business, this idea of being a real estate concierge, begin?

Doughty: Dallas started the company in Malibu, Calif., in 1998, when he noticed how many homes were left empty — how many were second homes versus people who lived here year-round. He started the estate management service and added concierge services. I came on board in 2007 having done real estate in different areas of the country. It made sense to add that arm and offer a complete real estate service.

Q: What’s entailed in concierge services?

Short: Here’s an example. You get a client who is London-based and they’re coming to Malibu to prospect for a new home. When they come out, they don’t know where to stay or what to do for fun. We set up an experience for them. If they’re bringing their kids, we arrange for nannies. Or we’ll arrange their hotel stay or a house to lease while they’re looking. We may suggest local attractions, or even book an all-day excursion via helicopter to an exclusive golf resort. We help them with their car service – whatever they need. And then we help them find a home they love.

After the transaction, we’re able to help them lease out the property while they’re absent, if they desire. Or, when they come to stay at their new home, we may shop for groceries for when they arrive, do any personal shopping they need, get their car serviced and fueled. It can get highly personalized; we have clients who want blue and white flowers in the house when they arrive, for example.

Our typical client has at least three houses, though we have clients who have six and up to over 20. It’s not unusual that we’ll start out handling one of their homes, and end up handling all of them. Some clients, if they have kids, will only visit their secondary homes during the summer or once a year. We have clients who rotate residences every couple of months. Some clients may come out only every year, if not every two years.

Q: What about keeping the homes maintained?

Doughty: Depending on what the clients require, we typically have a staff member go by the house once a week to check on it, using our detailed list of points to check – specific to that home. And we also arrange other services when required — such things as the pool service, security or landscapers, butlers, etc.

Q: What kinds of special requests do the homeowners have?

Short: One summer, a client wanted a new Ferrari. The Ferrari 360 had come out, and he said: “I want one now, I want it for the summer (while he would be at one of his houses).” We have a company that brings the cars over from Europe, and he wanted the one in red, so we found him that car. The car retailed for about $175,000, but he ended up spending about $300,000 to get it, all told. At the same time, there was a yellow one coming in from Spain, and he ended up buying the two cars, spending over $600,000 in five days. Some of our clients want everything yesterday.

The houses, too, can call for tailored services. We have companies that have trained house managers and housekeepers. Every house, of course, works differently and is different mechanically. When they go to the Hamptons or to Texas, the owners will step back and say: “How do we turn on the air conditioning?” We provide a house manual that explains everything they need to know about all the systems, like audio/visual, etc. The homeowner doesn’t want to have trouble turning on the television. We take pictures and highlight what goes left, what goes right, what button to push and what button not to push – very detailed.

Q: So, the presumption is that these clients, when it comes time to buy another house somewhere, will think of you?

Short: Absolutely. The reason for doing this is that they know we take care of them before, during and after. When someone is buying houses for multiple millions of dollars, they deserve to get an exceptional level of service – one that goes beyond the real estate transaction.

Q: How much does all of this attention cost?

Doughty:  Our clients are on a retainer for all our services.  Depending on the client and number of properties, typically a minimum of $5,000 a month, up to $30,000 or $40,000. It really is determined by the number of homes they have and the services the home and the client requires.  Regardless, we are always able to show them how much money we are able to save them by using Monarch’s real estate concierge services.

Tips For Buying A Luxury Home

 

 

 

 

 

 

 

 

 

 

 

There is not one design, style or size that embodies a luxury home. It could be a sprawling 15,000-square-foot French manor set on several rolling acres, or it could be a 4,000-square-foot contemporary home nestled into the side of a mountain. Although it’s difficult to quantify exactly what luxury means, most buyers think they know it when they see it.

Across the United States, sales of luxury homes have been hitting records. The number of California homes selling for $2 million or more, for example, reached an all-time high in 2013, as the state rebounded from the foreclosure crisis. The U.S. is not the only place seeing big sales of luxury homes. Vancouver, Canada’s priciest real estate market, saw a record 36% increase in 2013 over the previous year on sales of homes priced over $2 million.

Prices for luxury real estate have also seen significant increases over the last couple of years. According to Knight Frank’s Prime Global Cities Index, which tracks luxury real estate in 30 metropolitan markets around the world, the hottest luxury market now is Jakarta, which saw price increases of nearly 38% at the end of 2013 over the previous year. Knight Frank defines luxury real estate as homes that were sold in the top five percentile in terms of value. Other double-digit price increases in the last quarter of 2013 over the same quarter 2012 include Dublin (17.5%), Beijing (17.1%), Dubai (17%), Los Angeles (14%), Tel Aviv (12.7%), Bangkok (12.3%), San Francisco (10.4%) and New York (10.4%).

Why the Growth?

It may seem incongruous that luxury markets are heating up, given that much of the world is still recovering from the 2008 financial crisis. Like the financial markets, the real estate market operates under the law of supply and demand. And by nature, there are a limited number of luxury homes for sale at any given time in a particular market. That limited inventory alone can help drive up prices as multiple buyers bid on a single luxury property.

Strong Job Market

In many metropolitan markets, such as Denver, low unemployment rates coupled with well-paying jobs have fueled the luxury real estate market. Chris Mygatt, president of Coldwell Banker Residential Brokerage in Colorado, said, “We have never seen this kind of frenzy in luxury home sales before. The strongest single market segment for 2013 was clearly the luxury home market. If you include the sales of properties priced at over $500,000 – the top 10% of the market – we saw an increase of 44% year over year.”

International Buyers

In the U.S., international buyers represent a growing percentage of the real estate market, including the luxury market. From April 2012 – March 2013, international transactions were at $68.2 billion, which made up more than 6% of total U.S. existing home sales (in dollars), and more than 4% of transactions, according to the National Association of Realtors (NAR); 2013 Profile of International Buyers. Florida, California, Texas and Arizona were the leading destinations during that period, with the majority of international buyers coming from Canada, China, India, Mexico and the U.K. These numbers represent a small decrease from 2012’s $82.5 billion in sales to international buyers, but NAR believes this is related to the slow growth in some major European economies and that the issue “should dissipate over time.”

The publication also cites that international buyers typically purchase higher-priced properties compared to domestic clients: international buyers spent an average of $354,000 versus $228,000 for domestic purchases. Due in part to the tight U.S. credit standards facing foreign buyers, the majority of international purchases are all-cash deals (63%). This can put other buyers who need financing at a disadvantage, since all-cash deals tend to move faster through the process.

U.S. Relatively Inexpensive

The U.S. is home to only one of the top 10 most expensive cities in the world, making the U.S. a relatively inexpensive and attractive destination, both in terms of cost of living and housing. According to Forbes Magazine, the top 10 most expensive cities in the world (as of March 2013) are:

  1. Hong Kong, China
  2. Tokyo, Japan
  3. London, UK
  4. Paris, France
  5. Moscow, Russia
  6. New York, NY
  7. Shanghai, China
  8. Singapore
  9. Mumbai, India
  10. Sydney, Australia

Buying a Luxury Home

According to the 2013 Profile of Home Buyers and Sellers published by the National Association of Realtors, nine out of 10 buyers used the Internet at some point when looking for a home, and 43% of recent buyers first found the home they purchased online.

While the vast majority of homebuyers rely on the Internet at some point during their home searches, luxury homebuyers can be at a disadvantage when it comes to finding properties online. Many high-end properties aren’t listed on MLS or search engines. And, in order to protect their privacy, many sellers avoid putting information and photos of the property on the internet.

Find a Qualified Real Estate Agent

If you are in the market for a luxury home, a qualified real estate agent who knows the luxury market may be your best bet for finding properties that are for sale but that are not necessarily easy to find because of privacy concerns. An agent familiar with the luxury market may have inside information about listings before they hit the open market. And, an experienced agent will be able to help you determine the market value of a luxury property. Most residential real estate is valued using comparables – similar properties in the area that have recently sold. Valuing luxury properties can be a challenge since often there are no similar properties in the area.

Financing

The loan process for luxury homes typically takes longer than for smaller mortgages. Even if your financials are in good order, it may take 45 to 60 days to secure a loan. Since it can take extra time, and because the seller of a luxury home is often interested in showing only to qualified buyers, many real estate agents recommend having your mortgage broker, loan officer or personal banker obtain your financing approval early on in the process.

Due Diligence

As with any real estate purchase, it is important to take the time to properly inspect a luxury home prior to purchase. In many cases, luxury homes are larger and have amenities that may require specialized home inspectors, such as:

  • Pools and spas
  • Fountains and ponds
  • Lawn irrigation systems
  • Exterior fireplaces
  • Automatic screen and awning systems
  • Central vacuum systems
  • Heated floors/driveways
  • Sophisticated security/surveillance systems
  • Landscape lighting

The Bottom Line

The luxury home market has experienced record growth in the last several years. Much of the growth in the U.S. and Canada is the result of international buyers who want to take advantage of favorable exchange rates, are relocating for work, are using real estate as an investment, or who may be affluent parents purchasing a home or condo for their children who attend North American universities.

 

By Jean Folger  for Investopia

monarch blog, real estate concierge, luxury real estate

For more Monarch Blog Post, click here!

Full service real estate?  What is it and why does it matter?

Let’s start with the basics; the definition of full-service.  Webster defines it as offering all the necessary or expected services.  Another explanation is a business that offers the full range of services for their type of business.

Most people have a clear understanding of full-service.  I can remember when I was younger, we would pull up to a gas station and the nice man would ask you which gas you wanted, then proceed to clean your windows, check your oil and check your tire pressure.  You have to go to states like Oregon to still get that level of full-service service anymore.  Even at a young age, I knew that was so nice of that man to take such good care of us like that.

Now when it comes to real estate, the definition becomes a bit cloudy.  There are many real estate firms that boast they are “full-service”.  When it comes to defining full service real estate, it’s actually up to the consumer to decide what is really important to them.

Let’s look at some examples.  One name that is definitely synonymous with real estate is the name Trump.  Their Trump International Realty site explains they “are the premier luxury full-service brokerage in New York City.”  There are other companies like, Hawthorne Properties in Massachusetts, that give a great explanation of what full-service real estate is and is not. (click the link for details)

The key factor is the framework of your position as the consumer.  The real estate community has done an exceptional job of “teaching” the consumer what to expect from a real estate agent.  As a general rule, the consumer has come to expect that the real estate agent has the knowledge of handling the real estate transaction, usually in a specific area or neighborhood.  You may even expect tfull service real estate, real estate concierge, monarch estateshem to refer you to outside vendors – lenders, escrow or closing attorney (dependent on location) and title – but can you even trust that anymore as many brokerage firms “require” you to use their “in house” lender, escrow, title, etc.  Do you even know that it is your decision to decide on whom to use for those services?  Hence the reason I used the term “cloudy” previously when describing full-service real estate.  The fundamental word is service.  Do you, as a consumer, expect a certain level of service when it comes to your real estate transactions or have you given up?

Unfortunately, this is a double-edged sword for those Brokers who go the extra mile in representing their clients.   For us at Monarch, being in luxury real estate requires a level of excellence that goes beyond the clients expectations.  That’s a choice that we make.  So, of course, we are a bit biased when it comes to our definition of full-service real estate.  We pride ourselves on not only handling the details of the transaction, which we’re not constrained by location, but also making sure our clients’ lifestyle needs are taken care of via our concierge services.  Also, our estate management division gives our clients that extra advantage – they assess the property before you purchase; allowing the client to have full-knowledge of the true cost of the home.  Upon execution of the transaction, the concierge and estate management services are continued – not only enhancing the clients’ lifestyle but ensuring a return on the investment.

We should all have that unexpected joy, as I did as a child, watching the gas station attendant make sure all our cars needs were taken care of and most of the time, you got the added bonus of a smile or a nice conversation.  Real estate is and will always be a people business.  No amount of technology will replace the human element necessary for a real estate transaction.  When you say you are a full-service real estate company, that element of human touch will ultimately be the determining factor in the clients’ experience.  Fact: a real estate transaction is as much about the contract is it is about the experience.  As the consumer, you get to decide what is acceptable and what it not from the agent you choose to work with.

The saying, “you don’t know, what you don’t know,” holds true in this example.  So, do yourself a favor and ask the tough questions.  Don’t accept status quo – even if the agent or firm boast big numbers.  Regardless of volume, service comes from the heart.

 


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Malibu – Corporate Headquarters
contact monarch malibu location
3806 Cross Creek Road, Ste. B3
Malibu, CA  90265
01-310-317-6794

 

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